More than a quarter of shoppers now follow retailers on social media. Don’t miss out!
But it’s essential to take time to think and plan – don’t just rush into this for the sake of it; make sure you use social media to your full advantage.
Partners for Growth free and impartial expert advice helps independent retailers improve their overall business performance. Besides information on best sellers, category management, merchandising and layout, it offers insight into best practice, including making the most of social media opportunities.
Working with members of Partners for Growth seven-strong Retailer Advisory Panel, who have been making use of social media for sometime, we’ve been able to compile a handy factsheet with hints and tips on how you can maximise your impact in social media so that it becomes a valuable asset for your business.
“Social media is a free tool that works wonders if done the right way,” says member Mandeep Singh, of Singh’s Premier, Sheffield.
As well as communicating price promotions and competitions, his store’s Facebook page carries posts about community activities, including charity fundraising and sponsorship of local sports teams. It also has its own fantasy football league – a great way of building community spirit and encouraging shoppers to make contact in store.
“We have been active on Facebook for a few years now,” adds Mandeep. “It’s been an invaluable tool to engage with our customer base, particularly during the Pandemic, as it has enabled us to promote new products, price deals and new services like our new Singh’s Drop delivery service. Over the last 6 months we’ve increased our members by a staggering 5,500 which takes us to in excess of 22,500 members. It helps us to engage with our customers, build loyalty and attract new customers through word of mouth. We also use Twitter, which is also doing really well.”
Fellow panel member Jonathan James, of The James Graven Group, agrees that social media has been great for his business overall, particularly Twitter.
Follow our simple tips below and download our Social Media Fact Sheet to help you to take full advantage of these powerful free marketing tools.
Before starting :
1. Do your research
- Search your name, and your store name on Google – your customers may already be doing this – and see what comes up! If you like it, then build on it, if not then start working to change it!
- Look at the other businesses’ social network profiles
- See what works and what’s popular
2. Think about what you want to include
- Discounts, rewards, giveaways and competitions – 44% of shoppers want these
- Daily deals on high value categories such as Laundry and Personal Care tempt top-up shoppers
- For categories where NPD is critical, such as Ice Cream and Personal Care, highlight new stock or limited editions
- Posting a ‘secret’ word for followers to get discount on certain items could bring in new customers. You could base these around food-for-now items, such as hot drinks
- ‘Meal-For-Tonight’ seasonal recipes and promotional deals will draw in shoppers seeking easy meal solutions on their way home from work
- Questions that engage users – e.g. favourite ice cream or soup flavour, which can give you useful feedback
- A forum for customers to interact – e.g. swapping recipes – creates a community feel and highlights some of your products
- Social media conversations can help cultivate relationships – those customers will come into the shop to spend
- Posting pictures and profiles of staff gives the store a friendly feel
- Highlighting involvement in local concerns or fundraising creates a positive community image
3. But do take care about what not to say!
Don’t get drawn into disputes or spats with other people on social media, as there is the possibility for recourse through the law. If you wouldn’t say it to someone’s face, then don’t say it on social media!